The long and short is that I do not accept returns. However, there are always exceptions. So read on:
Due to the made-to-order nature of decals, I do not accept returns or refunds on decals. They are specifically picked by you for you, so therefore it becomes yours. I do not accept returns or refunds on stickers either, unless your entire order must be cancelled before it is shipped. Should something happen to your order before you receive it (such as the mail carrier destroys it), please take a picture or two before you open the package, as well as after to ensure the contents are actually distressed. Contact me as soon as you can so that I can do my best to replace it and file a claim. I do require this photographic proof of a destroyed decal or sticker before a replacement is shipped out.
Should you order a physical item, such as a keychain, charm, or item of apparel, please note that I do not accept returns of any kind, but I do accept refund requests if your order has not been processed and shipped yet. If you pre-order or backorder a shirt, and your shirt has already been prepped, then I reserve the right of refusal to cancel your order (most of my clothing is made to order at this time) or reserve the right to a 35% “restocking fee”.
Should you need to cancel your order, please reach out to me via email with your order number before item manufacturing has begun. Because decals are cut to order and apparel is pressed to order, I reserve the right to refuse a cancellation if manufacturing has already began on your order. If your order only contains items that are pre-made such as keychains or stickers, then a cancellation can be accepted assuming that it has not been packed yet. Any order that has been packed and/or shipped cannot be cancelled, as the order is no longer in my hands at that point.
Items from the parts bin are only eligible for a return if they were purchased through ebay. All parts were tested or functional when removed, unless otherwise stated. Buyers must pay for return shipping, no exceptions, and shipping costs are nonrefundable.
Lastly, Push to Start will not take responsibility for any decals, stickers, or parts ruined upon application or installation. If the backing paper is removed from a decal, Push to Start reserves the right to refuse a refund. This includes partial-removals, such as a large banner or decal. Please ask beforehand if you are worried that you might be doing something incorrectly. For example, if you have trouble with the transfer tape on a decal, try flipping the sticker over and peeling the backing paper from the sticker instead of the transfer tape off the paper.
If you place an order, type in your address incorrectly, it gets shipped and then bounces back to me, Push to Start reserves the right to refuse a refund and hold your package until re-shipping fees are paid. I know that kind of sounds harsh, but basically… if you typoed, that’s on you. If I typoed, that’s on me. Unfortunately, being a micro business (it’s just me, hi), I can’t afford to re-ship every mistyped address, which is part of why I no longer offer untracked shipping. I can either cancel and refund your order (subject to a 35% “restocking” fee), or ship it out to an adjusted or alternate address on your dime.
